Refund & Return Policy

At Maison Matcha, we want you to be satisfied with your order. Due to the nature of our consumable products, all sales are final and we do not accept returns. Returned products cannot be resold for safety and quality reasons.

If you experience an issue with your order, please contact us at info@themaisonmatcha.com. We are happy to review concerns and determine an appropriate resolution on a case-by-case basis.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number and clear photos of the product and packaging so we can review the issue.

If your claim is approved, we may provide a replacement or issue a refund, depending on the circumstances.

Refunds

Approved refunds will be issued to your original payment method within 7–10 business days. Please allow additional time for your bank or payment provider to process the refund.

Order Cancellations

Orders may be cancelled or modified within 24 hours of placing the order, provided the order has not already been processed or shipped.

Once an order has been processed or shipped, we may be unable to make changes or cancellations.

Questions

If you have any questions or concerns regarding your order, please contact us at info@themaisonmatcha.com. We are committed to reviewing concerns fairly and assisting whenever possible.